Solution Architect – Microsoft Dynamics 365 (Biz Apps)

ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD

Singapore
Not specified (assumed to be flexible based on position requirements).
7+ years microsoft dynamics 365 ce experience
Dynamics 365 customer service and omnichannel expertise
Power platform automation and bot development
ACHIEVE Technology Asia Pacific is looking for a skilled Solution Architect specializing in Microsoft Dynamics 365, particularly in Customer Engagement areas such as Customer Service and Omnichannel. The role involves designing solutions, engaging with clients, and collaborating with sales teams to deliver compelling proposals

Job Summary

  • The role involves designing end-to-end digital customer experience solutions using Microsoft Dynamics 365 and the Power Platform.
  • Candidates will lead requirement discovery workshops and translate business pain points into high-level architectural recommendations.
  • The position requires creating compelling proposals and delivering persuasive product demonstrations to win strategic client opportunities.

Matching Summary

Match Score: 85

ACHIEVE Technology Asia Pacific is looking for a skilled Solution Architect specializing in Microsoft Dynamics 365, particularly in Customer Engagement areas such as Customer Service and Omnichannel. The role involves designing solutions, engaging with clients, and collaborating with sales teams to deliver compelling proposals.

Skills & Requirements

Must-have

  • 7+ years Microsoft Dynamics 365 CE experience
  • Dynamics 365 Customer Service and Omnichannel expertise
  • Power Platform automation and bot development
  • Azure Communication Services and integration patterns
  • Customer Insights Data and Journeys configuration

Nice-to-have

  • Strong storytelling and presentation skills for CXOs
  • Experience with banking or insurance industry processes
  • Ability to mentor internal teams on new capabilities
  • Proactive thinking and high attention to detail
  • Collaboration with sales teams for strategic opportunities

Key Requirements

  • 7+ years in Microsoft Dynamics 365 implementations
  • Microsoft certifications preferred (D365 CS, Power Platform)
  • Cloud-based contact center solution knowledge

Work Rights

Not specified

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