Ambulatory Patient Access Lead Representative - Westside Primary Care

Nationwide Children's Hospital

United States
Monitor workload hour by hour
Ensure timely and accurate task completion
Answer staff questions of immediacy
Ensures the workload in Patient Access is flowing through the system in a timely manner

Job Summary

  • Ensures the workload in Patient Access is flowing through the system in a timely manner.
  • Assists Supervisor in identifying areas for improvement opportunities and helps determine the best approach for workflow and special projects.
  • Ensures appropriate tools are available and working properly for staff to complete their jobs.

Matching Summary

Ensures the workload in Patient Access is flowing through the system in a timely manner.

Skills & Requirements

Must-have

  • Monitor workload hour by hour
  • Ensure timely and accurate task completion
  • Answer staff questions of immediacy
  • Manage scheduled patient pre-registration
  • Maintain staff work schedules
  • Monitor quality and productivity

Nice-to-have

  • Teamwork and cooperation
  • Positive attitude
  • Establish credibility and rapport
  • Multi-task in stressful environment

Key Requirements

  • Associate's Degree or equivalent experience
  • Two years of experience in healthcare
  • Experience in scheduling, billing, registration, insurance authorization or customer service

Work Rights

Not specified

Tailored Resume

Cover Letter