Manager - Software Engineering (salesforce)

Ally Financial Inc.

On-site
Salesforce service cloud platform experience
Customer care contact center domain knowledge
Software development team management
Ally Financial Inc. is seeking a Manager of Software Engineering with expertise in Salesforce Service Cloud to lead software development teams. The ideal candidate will have a background in Customer Care/Contact Center environments, emphasizing quality user experiences and project management

Job Summary

  • The role is responsible for managing software development teams to ensure solutions meet company standards and business requirements.
  • Candidates must possess technical leadership experience specifically on the Salesforce Service Cloud platform.
  • Ally Financial values diverse thinking and supports a team that challenges itself to deliver better customer experiences.

Matching Summary

Match Score: 85

Ally Financial Inc. is seeking a Manager of Software Engineering with expertise in Salesforce Service Cloud to lead software development teams. The ideal candidate will have a background in Customer Care/Contact Center environments, emphasizing quality user experiences and project management.

Skills & Requirements

Must-have

  • Salesforce Service Cloud platform experience
  • Customer Care Contact Center domain knowledge
  • Software development team management

Nice-to-have

  • Startup feel in a large company environment
  • Passion for customer-obsessed tech solutions
  • Track record of flawless execution

Key Requirements

  • Experience in Customer Care or Contact Center space
  • Direct management of development resources
  • US work authorization (no sponsorship available)

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter