Support Analyst I - Field

Dutch Bros Coffee

Texas, US
Base: $21.37 - doe; bonus/equity: not specified; b...
Fully remote
2 years systems support experience
Point of sale environment knowledge
Windows mac ios android os knowledge
The IT Support Analyst I operates at the front lines to resolve problems quickly so the company can focus on serving customers

Job Summary

  • The IT Support Analyst I operates at the front lines to resolve problems quickly so the company can focus on serving customers.
  • This role requires working in an on-call rotation that includes weekend and evening shifts to support shop operations.
  • Employees must effectively communicate complex IT concepts simply while managing problem escalations with other teams and vendors.

Matching Summary

The IT Support Analyst I operates at the front lines to resolve problems quickly so the company can focus on serving customers.

Salary

Base: $21.37 - DOE; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 2 years systems support experience
  • Point of Sale environment knowledge
  • Windows MAC iOS Android OS knowledge
  • LAN WAN VPN networking troubleshooting
  • Remote troubleshooting capabilities

Nice-to-have

  • CompTIA A+ Certification preferred
  • Dynamic work environment adaptability
  • Proactive system performance improvement
  • Strong verbal and written communication
  • Vendor management collaboration skills

Key Requirements

  • Minimum 2 years systems support experience
  • Basic understanding of POS environment
  • CompTIA A+ Certification (preferred)
  • Work authorization for Texas required

Work Rights

Must be authorized to work in Texas

Tailored Resume

Cover Letter