Customer Services Representative

BMO

Toronto, ON, Canada
Base: $34,750.00 - $47,250.00; bonus/equity: may i...
Exceptional customer service delivery
Handling cash transactions and reconciliations
Identifying customer financial needs
The role involves delivering exceptional service to BMO customers by identifying their needs and providing guidance on financial solutions

Job Summary

  • The role involves delivering exceptional service to BMO customers by identifying their needs and providing guidance on financial solutions.
  • Employees are expected to handle routine banking transactions, manage cash reconciliation, and escalate complex situations to managers as required.
  • BMO offers a comprehensive benefits package including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Matching Summary

The role involves delivering exceptional service to BMO customers by identifying their needs and providing guidance on financial solutions.

Salary

Base: $34,750.00 - $47,250.00; Bonus/Equity: May include commission structure; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Handling cash transactions and reconciliations
  • Identifying customer financial needs
  • Referring customers to specialists
  • Following risk and compliance policies

Nice-to-have

  • Confident use of social media and digital tools
  • Passionate commitment to helping customers
  • Resourceful self-starter with courage
  • Ability to build rapport quickly
  • Creative approaches to personal experiences

Key Requirements

  • Post-secondary degree or certification desirable
  • No prior experience necessary
  • Basic knowledge of sales and business banking solutions

Work Rights

Not specified

Tailored Resume

Cover Letter