TELUS is seeking a Quality Assurance Manager for their Purefibre expansion in Québec, focusing on ensuring high-quality installations and customer satisfaction. The ideal candidate should have significant experience in quality assurance and telecommunications, with a strong customer-first mindset
Job Summary
Shape the Digital Future of Canadian Communities by bringing next-generation internet to homes across Quebec.
Ensure every installation is done right the first time by engaging customers proactively, conducting quality inspections, and resolving concerns.
Identify opportunities to offer the best TELUS products and services that match customer needs, directly shaping our reputation and success.
Matching Summary
Match Score: 85
TELUS is seeking a Quality Assurance Manager for their Purefibre expansion in Québec, focusing on ensuring high-quality installations and customer satisfaction. The ideal candidate should have significant experience in quality assurance and telecommunications, with a strong customer-first mindset.
Skills & Requirements
Must-have
customer satisfaction assessment
fibre installation quality
technical performance validation
customer experience improvement
process improvement recommendations
technician coaching and feedback
field service quality experience
Nice-to-have
customer-first mindset
problem-solving orientation
data-driven approach
continuous improvement background
sales experience
network diagnostic tools
Key Requirements
5+ years in field service quality
Strong technical knowledge of broadband/fibre installation
Excellent communication skills
Valid driver's license
Ability to work independently in the field
Travel within the region will be required (50-75%)