Sr Manager – Autorek Support

M&G Global Services Private Limited

Expert-level autorek support
Troubleshoot complex reporting issues
Resolve servicenow tickets with slas
The role involves providing expert-level support for AutoRek as part of the Business As Usual support team

Job Summary

  • The role involves providing expert-level support for AutoRek as part of the Business As Usual support team.
  • Candidates will troubleshoot complex user issues during key reporting cycles and resolve ServiceNow tickets adhering to strict SLAs.
  • M&G Global Services fosters an inclusive culture that values telling it like it is, owning it now, and moving forward together.

Matching Summary

The role involves providing expert-level support for AutoRek as part of the Business As Usual support team.

Skills & Requirements

Must-have

  • Expert-level AutoRek support
  • Troubleshoot complex reporting issues
  • Resolve ServiceNow tickets with SLAs
  • Manage version upgrades and vendor reviews
  • Conduct end-user training sessions

Nice-to-have

  • Strong stakeholder communication skills
  • Experience in change management
  • Knowledge of audit and compliance principles
  • Ability to coordinate implementation lifecycle
  • Proactive problem-solving attitude

Key Requirements

  • Experience with AutoRek tool configuration
  • ServiceNow ticket management experience
  • Vendor coordination and service review leadership
  • Functional issue resolution capabilities

Work Rights

Not specified

Tailored Resume

Cover Letter