Dispute Resolution Officer

Marshall Motor Group

Bolton, United Kingdom
Up to £40,000 py; benefits: 25 days annual leave +...
Hybrid (1 day in-office, 4 days remote)
Fca regulated financial services experience
Knowledge of conc and disp regulations
Experience liaising with financial ombudsman service
Marshall Motor Group is seeking a Dispute Resolution Officer to manage customer complaints and ensure compliance with FCA regulations. The role involves effective communication, complaint resolution, and promoting a positive compliance culture within the organization

Job Summary

  • The role involves taking ownership of the end-to-end complaint process to ensure fair outcomes and regulatory adherence across Marshall Motor Group.
  • Candidates must possess proven experience in complaints handling within an FCA-regulated environment and strong knowledge of GDPR and consumer finance.
  • The position offers a competitive salary up to £40,000, 25 days' annual leave, life assurance, pension scheme, and exclusive car purchase discounts.

Matching Summary

Match Score: 85

Marshall Motor Group is seeking a Dispute Resolution Officer to manage customer complaints and ensure compliance with FCA regulations. The role involves effective communication, complaint resolution, and promoting a positive compliance culture within the organization.

Salary

Up to £40,000 per annum; Benefits: 25 days annual leave + bank holidays, life assurance, pension scheme, car discounts

Skills & Requirements

Must-have

  • FCA regulated financial services experience
  • Knowledge of CONC and DISP regulations
  • Experience liaising with Financial Ombudsman Service
  • Ability to compile FCA RegData complaint returns
  • Strong analytical skills for root cause analysis

Nice-to-have

  • Knowledge of Consumer Duty principles
  • Understanding of Discretionary Commission Arrangements
  • Retail motor trade experience
  • Proactive can-do attitude
  • Experience with Supreme Court case precedents

Key Requirements

  • Proven experience in FCA-regulated complaints handling
  • Strong knowledge of CONC, DISP, and GDPR regulations
  • Experience preparing FCA RegData complaint returns

Work Rights

Not specified

Tailored Resume

Cover Letter