Customer Service Representative - Northbrook, Il

FIRST Insurance Funding

Northbrook, IL, United States
Base: $17.30-$22.60 ph; bonus: eligible for annual...
Hybrid
1+ years customer service experience
Ability to work 10:00am to 7:00pm shift
Basic computer skills with microsoft word/excel
FIRST Insurance Funding is seeking a Customer Service Representative in Northbrook, IL, to assist customers and agents through various communication channels. The role requires at least one year of customer service experience, preferably in a call center or finance setting, and offers a hybrid work environment with competitive pay and benefits

Job Summary

  • The role involves assisting customers, agents, and carriers by analyzing complex transactions and resolving issues via phone and web chat.
  • Employees will process correspondence from carriers, verify information, and update systems while conducting side-by-side training for new hires.
  • The company offers a comprehensive benefit package including medical, dental, vision, life insurance, and a 401k plan with a generous company match.

Matching Summary

Match Score: 85

FIRST Insurance Funding is seeking a Customer Service Representative in Northbrook, IL, to assist customers and agents through various communication channels. The role requires at least one year of customer service experience, preferably in a call center or finance setting, and offers a hybrid work environment with competitive pay and benefits.

Salary

Base: $17.30-$22.60 per hour; Bonus: Eligible for annual discretionary/incentive bonus; Benefits: Medical, dental, vision, life, 401k match, tuition reimbursement

Skills & Requirements

Must-have

  • 1+ years customer service experience
  • Ability to work 10:00am to 7:00pm shift
  • Basic computer skills with Microsoft Word/Excel

Nice-to-have

  • Prior call center or finance experience
  • Some college education preferred
  • Excellent interpersonal skills

Key Requirements

  • High school diploma or equivalent
  • 1+ years of customer service experience
  • Availability for 10:00am to 7:00pm shift

Work Rights

Not specified

Tailored Resume

Cover Letter