Technical Support Analyst Category Information Technology Location Washington Dc, Dc

JBA International LLC

Washington DC, US
On-site
Customer-first service
Monitor user requests and incidents
Support off-hours needs
Assist with all technical support activities for the DC Office, potentially assisting other regional offices

Job Summary

  • Assist with all technical support activities for the DC Office, potentially assisting other regional offices.
  • Support off-hours needs related to moves, computer room upgrades, scheduled maintenance outages, projects, and urgent user support matters.
  • Provide assistance with audio visual/teleconferencing setups, including supporting over 20 conference rooms and internal/external videoconferencing solutions.

Matching Summary

Assist with all technical support activities for the DC Office, potentially assisting other regional offices.

Skills & Requirements

Must-have

  • Customer-first service
  • Monitor user requests and incidents
  • Support off-hours needs
  • Build firm standard PCs and laptops
  • Provide mobile device support
  • Support remote access and two-factor authentication
  • Assist with audio visual/teleconferencing setups
  • Support Wi-Fi and cellular data

Nice-to-have

  • Desire to provide excellent customer service
  • Working knowledge of legal applications
  • High attention to detail
  • Critical thinking skills

Key Requirements

  • Several years of law office support experience
  • Comprehensive knowledge of Active Directory
  • Microsoft Office Suites 2010 and above
  • A+ or similar computer certificate or degree
  • Basic understanding of network engineering
  • Ability to lift up to 50 pounds
  • Walking and standing for up to 4 hours

Work Rights

Not specified

Tailored Resume

Cover Letter