Phi - Lead-customer Experience

Prudential Corporation Asia Ltd

Mumbai, India
Customer service experience mandatory
Retail experience required
Product design and service strategies
The role involves building the Customer and Distributor Experience strategy for a greenfield health insurance deployment in India

Job Summary

  • The role involves building the Customer and Distributor Experience strategy for a greenfield health insurance deployment in India.
  • Candidates must have deep functional understanding of customer service, product design, and medium to large scale operations.
  • The position requires leading a team in a fast-paced environment to deliver exceptional service standards across voice, text, and digital assets.

Matching Summary

The role involves building the Customer and Distributor Experience strategy for a greenfield health insurance deployment in India.

Skills & Requirements

Must-have

  • Customer Service experience mandatory
  • Retail experience required
  • Product design and service strategies
  • Customer journey mapping expertise
  • Cross-organizational collaboration skills

Nice-to-have

  • Experience with new age aggregators
  • Passion for consumer centric ideas
  • Ability to work in hyper-growth environment
  • Agile methodology proficiency
  • Influence stakeholders effectively

Key Requirements

  • Bachelor's degree from recognized institute
  • 10-15 years total experience
  • 5+ years medium management experience
  • Leading team experience required

Work Rights

Not specified

Tailored Resume

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