Customer Success Manager - French Speaking

Workday

Warsaw, Poland
Base: zł188,400 pln - zł282,600 pln; bonus/equity:...
Hybrid
3-5 years customer facing services role
Fluency in french and english languages
1+ years project management with workday hcm payroll or financials
Workday is seeking a French-speaking Customer Success Manager to join their team in Warsaw, Poland. This role focuses on ensuring customer satisfaction and success by liaising between clients and product management, promoting effective use of Workday solutions

Job Summary

  • The Customer Success Manager acts as the primary liaison between Professional Services, Production Services, and customers to ensure maximum value from Workday products.
  • This role requires developing success plans that outline critical success factors, metrics, and recommendations while driving resolution on raised customer concerns.
  • Workday offers a flexible work approach requiring at least half of the time spent in-office or with customers, along with competitive compensation including bonuses and stock grants.

Matching Summary

Match Score: 85

Workday is seeking a French-speaking Customer Success Manager to join their team in Warsaw, Poland. This role focuses on ensuring customer satisfaction and success by liaising between clients and product management, promoting effective use of Workday solutions.

Salary

Base: zł188,400 PLN - zł282,600 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described

Skills & Requirements

Must-have

  • 3-5 years customer facing services role
  • Fluency in French and English languages
  • 1+ years project management with Workday HCM Payroll or Financials
  • Issue resolution and escalation management experience
  • Experience at business owner and executive levels

Nice-to-have

  • Functional domain expertise with Financials
  • Complex software or SaaS environment experience
  • Account management and adoption planning background
  • Ability to chair meetings with executive leadership
  • Curious minds and courageous collaborators mindset

Key Requirements

  • Bachelor degree or equivalent work experience
  • Warsaw based only location requirement
  • Ability to travel up to 15%

Work Rights

Not specified

Tailored Resume

Cover Letter