Intermediate troubleshooting within ehr applications
Epic certification in willow ambulatory
1+ year experience implementing or supporting ehr modules
The role involves performing intermediate troubleshooting to ensure the integrity and stability of Epic Willow Ambulatory applications for complex customers
Job Summary
The role involves performing intermediate troubleshooting to ensure the integrity and stability of Epic Willow Ambulatory applications for complex customers.
Candidates must demonstrate the ability to translate customer needs into detailed requirement specifications while managing multiple client assignments simultaneously.
The position requires working independently and as part of a team, with potential for on-call rotations including nights and weekends.
Matching Summary
The role involves performing intermediate troubleshooting to ensure the integrity and stability of Epic Willow Ambulatory applications for complex customers.
Skills & Requirements
Must-have
Intermediate troubleshooting within EHR applications
Epic Certification in Willow Ambulatory
1+ year experience implementing or supporting EHR modules
Ticketing system management and SLA adherence
Change control policies for application builds
Nice-to-have
Strong customer service track record
ITIL process knowledge
Previous project management experience
Systems implementation participation
Mentorship and onboarding capabilities
Key Requirements
Bachelor's degree or 5+ years industry experience
Epic Certification in Willow Ambulatory
1+ year of EHR module implementation or support experience