Senior Manager, It Billing Services

Genesys

Ontario, Canada
Base: $147,600.00 - $191,000.00; bonus/equity: not...
Fully remote
It production support experience
Billing platform management
Incident management expertise
Genesys empowers organizations to improve loyalty and business outcomes through exceptional customer experiences

Job Summary

  • Genesys empowers organizations to improve loyalty and business outcomes through exceptional customer experiences.
  • The role involves leading a global team responsible for the stability and support of billing services.
  • Employees enjoy competitive benefits and the opportunity to make a significant impact within the company.

Matching Summary

Genesys empowers organizations to improve loyalty and business outcomes through exceptional customer experiences.

Salary

Base: $147,600.00 - $191,000.00; Bonus/Equity: Not specified; Benefits: Comprehensive health, dental, and vision coverage

Skills & Requirements

Must-have

  • IT production support experience
  • Billing platform management
  • Incident management expertise

Nice-to-have

  • Operational automation interest
  • Customer-first team culture
  • Experience with enterprise billing platforms

Key Requirements

  • 12+ years of IT experience
  • Strong technical expertise in SaaS environments
  • Exceptional communication skills

Work Rights

Not specified

Tailored Resume

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