Claims Consultant

468

Tweed Heads, Australia
Not specified; salary reviews included; annual com...
Hybrid (3 days remote after 3 months)
Customer focused service delivery
Caseload management skills
Legislative compliance knowledge
EML is seeking a Claims Consultant for their Tweed Heads office to manage workers' compensation claims with a focus on providing empathetic customer service. The role offers opportunities for professional development in a supportive team environment and allows for some work-from-home flexibility after a performance review

Job Summary

  • The role involves managing a portfolio of workers compensation claims while providing early, timely, and empathetic service to injured workers and employers.
  • EML fosters a learning culture with dedicated specialists like Technical Specialists and Injury Management Specialists to support team members in their case management efforts.
  • Employees benefit from flexible work arrangements including up to 3 days of remote work per week after month three, along with comprehensive wellbeing programs and career development opportunities.

Matching Summary

Match Score: 85

EML is seeking a Claims Consultant for their Tweed Heads office to manage workers' compensation claims with a focus on providing empathetic customer service. The role offers opportunities for professional development in a supportive team environment and allows for some work-from-home flexibility after a performance review.

Salary

Not specified; Salary reviews included; Annual company incentive scheme available

Skills & Requirements

Must-have

  • Customer focused service delivery
  • Caseload management skills
  • Legislative compliance knowledge
  • Stakeholder communication abilities
  • Team collaboration mindset

Nice-to-have

  • Medical or hospitality background
  • Retail experience preferred
  • Corporate field specialization
  • Creative problem solving
  • High attention to detail

Key Requirements

  • Previous customer service experience in medical, hospitality, retail, or corporate fields
  • Ability to multitask and shift priorities effectively
  • Willingness to attend face-to-face group interview on Wednesday 6th May 2026

Work Rights

Not specified

Tailored Resume

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