As Manager in Training, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations
Job Summary
As Manager in Training, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations.
The MIT supports the Store Manager as needed in all business areas and as delegated by their Retailer; as second-in-command, the MIT will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.
Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US.
Matching Summary
As Manager in Training, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations.
Skills & Requirements
Must-have
Exceed daily sales goals
Unique and inclusive customer experience
Educate customers on brand values
Strong business acumen and metrics understanding
Support team on sales floor
Coach and lead by example
Maintain shop compliance and standards
Manage stock and inventory
Ensure clean and beautiful work environment
Nice-to-have
Individualism encouraged
Unconventional retail structure
Entrepreneurial spirit
Promote from within culture
Interest in natural beauty
Key Requirements
1-3 years managing or supervising in a retail environment
Excellent listening and communication skills
Excellent analytical, critical thinking and troubleshooting skills
Excellent organization and time management skills
Strong customer service, supervisory and sales skills
Knowledge and interest in skincare, natural beauty and ethical business