Proactive Monitoring Engineer

Salesforce

Not specified; not specified; not specified
Not specified; assumed to be hybrid or fully remote based on industry trends.
3+ years customer-facing experience
Tableau desktop and server expertise
Sql database concepts proficiency
Salesforce is seeking a Proactive Monitoring Engineer to monitor and support customer processes, particularly focusing on Salesforce Tableau, in a 24/7 environment. The ideal candidate should have strong technical support experience and a deep understanding of Tableau, with a customer-centric approach to problem-solving

Job Summary

  • The Proactive Monitoring Engineer is responsible for supporting Salesforce Signature Support customers by preventing issues through continuous monitoring of critical business processes.
  • Key duties include troubleshooting Tableau Server/Cloud integrations, developing custom applications using Apex and LWC, and conducting annual technical health check reviews.
  • Candidates must possess strong skills in data engineering, platform support, and the ability to work flexible shifts in a 24/7 operating environment.

Matching Summary

Match Score: 85

Salesforce is seeking a Proactive Monitoring Engineer to monitor and support customer processes, particularly focusing on Salesforce Tableau, in a 24/7 environment. The ideal candidate should have strong technical support experience and a deep understanding of Tableau, with a customer-centric approach to problem-solving.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 3+ years customer-facing experience
  • Tableau Desktop and Server expertise
  • SQL database concepts proficiency
  • Apex and Lightning Web Components development
  • 24/7 shift flexibility including weekends

Nice-to-have

  • Strong problem-solving skills
  • Excellent communication abilities
  • Customer-centric mindset
  • Knowledge Base article creation
  • Root cause analysis capabilities

Key Requirements

  • Minimum 3 years customer-focused experience
  • Degree in Computer Science or equivalent
  • Certified Tableau Desktop Specialist preferred
  • Salesforce Platform Developer certification desired

Work Rights

Not specified

Tailored Resume

Cover Letter