Client Delivery Associate

BMO

Vancouver, Canada
Base: $38,500.00 - $71,000.00; bonus/equity: not s...
On-site
Client service interactions
Transactional request handling
Problem resolution
Provides daily operational service support and ensures the delivery of exceptional client experiences

Job Summary

  • Provides daily operational service support and ensures the delivery of exceptional client experiences.
  • Handles transactional requests, escalations and investigation of all types of service needs for clients.
  • BMO is committed to an inclusive, equitable and accessible workplace.

Matching Summary

Provides daily operational service support and ensures the delivery of exceptional client experiences.

Salary

Base: $38,500.00 - $71,000.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Client service interactions
  • Transactional request handling
  • Problem resolution
  • Product and service knowledge
  • Client feedback analysis

Nice-to-have

  • Enhancement opportunity identification
  • Risk management framework application
  • Positive change creation

Key Requirements

  • 2-3 years of relevant experience
  • Bachelor’s degree preferred
  • Regulatory Compliance proficiency
  • Document Management proficiency
  • Problem-Solving proficiency
  • Collaboration proficiency
  • Product Knowledge proficiency
  • Data Analysis Reporting proficiency
  • Microsoft Office proficiency
  • Detail-Oriented
  • Teamwork

Work Rights

Not specified

Tailored Resume

Cover Letter