Customer Service Representative provide exceptional customer and patient support via phone, live chat, and email
Job Summary
Customer Service Representative provide exceptional customer and patient support via phone, live chat, and email.
This role is responsible for guiding customers through website tools and testing device upload processes while resolving data upload issues as they arise.
We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
Matching Summary
Customer Service Representative provide exceptional customer and patient support via phone, live chat, and email.
Skills & Requirements
Must-have
Customer and patient support
Website tools and testing device upload
Troubleshooting technical concerns
Answering inbound calls, chats, and emails
Process and validate test orders
Nice-to-have
Service-oriented and detail-focused
High-quality customer experience
Clear communication and timely resolution
Innovative ideas and individual expression
Key Requirements
1+ year customer service or support experience
High school diploma
Proficiency in Excel and MS Office
Oximetry/sleep testing equipment knowledge a plus
Excellent phone presence, attention to detail, and multitasking skills