Assist in the administration and maintenance of the ServiceNow platform, configuring and supporting modules like Incident, Problem, and Change Management
Job Summary
Assist in the administration and maintenance of the ServiceNow platform, configuring and supporting modules like Incident, Problem, and Change Management.
Interact with clients and stakeholders to understand requirements, provide support, and deliver timely updates and status reports.
Manage users, roles, access controls, workflows, business rules, and UI policies within the ServiceNow environment.
Matching Summary
Assist in the administration and maintenance of the ServiceNow platform, configuring and supporting modules like Incident, Problem, and Change Management.
Skills & Requirements
Must-have
ServiceNow platform administration
Incident, Problem, and Change Management
Client-facing interactions
ITSM processes understanding
Nice-to-have
Strong analytical and problem-solving abilities
Professional client query handling
Key Requirements
0-2 years of experience
ServiceNow Certified System Administrator (CSA) certification
Bachelor’s degree in Computer Science, IT, or related field