Customer Service Supervisor

Royal Waste Services, a Waste Connections Company

Queens, NY, US
Base: $28.00-$30.00ph; bonus/equity: performance-b...
3+ years customer service experience
1+ year supervisory role required
High-volume call center environment
The Customer Service Supervisor oversees daily operations to ensure high-quality service delivery and accurate order processing for Waste Connections

Job Summary

  • The Customer Service Supervisor oversees daily operations to ensure high-quality service delivery and accurate order processing for Waste Connections.
  • This leader is responsible for coaching team members, monitoring performance metrics, and resolving escalated customer complaints and service discrepancies.
  • The company offers a competitive salary with performance incentives, comprehensive health benefits, and a 401(k) plan with company match.

Matching Summary

The Customer Service Supervisor oversees daily operations to ensure high-quality service delivery and accurate order processing for Waste Connections.

Salary

Base: $28.00-$30.00/hr; Bonus/Equity: Performance-based incentives; Benefits: Health, dental, vision, 401(k) match, PTO

Skills & Requirements

Must-have

  • 3+ years customer service experience
  • 1+ year supervisory role required
  • High-volume call center environment
  • Microsoft Word Excel Outlook proficiency
  • Strong verbal and written communication

Nice-to-have

  • Bilingual English Spanish preferred
  • Experience with process improvement
  • Culture of trust and empowerment
  • Self-directed motivated leadership style

Key Requirements

  • 3+ years customer service experience
  • 1+ year lead or supervisory role
  • Proficiency in Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

Cover Letter