Service Support Specialist Ii

Thermo Fisher Scientific UK

San Diego, California, United States
Base: $59,400.00–$89,100.00; bonus/equity: variabl...
Fully remote
Bachelor's degree in biological science
2-5+ years technical support experience
Troubleshoot hardware and software issues
The role provides high-quality technical support to current and prospective customers while diagnosing and resolving technical issues

Job Summary

  • The role provides high-quality technical support to current and prospective customers while diagnosing and resolving technical issues.
  • Employees are responsible for owning cases end-to-end, performing root cause analysis, and collaborating with logistics and sales teams.
  • The position offers a comprehensive Total Rewards package including medical plans, 401(k), stock purchase opportunities, and paid parental leave.

Matching Summary

The role provides high-quality technical support to current and prospective customers while diagnosing and resolving technical issues.

Salary

Base: $59,400.00–$89,100.00; Bonus/Equity: Variable annual bonus eligible; Benefits: Comprehensive total rewards including PTO and 401(k)

Skills & Requirements

Must-have

  • Bachelor's degree in biological science
  • 2-5+ years technical support experience
  • Troubleshoot hardware and software issues
  • Document cases accurately with high quality
  • Meet SLAs for case resolution

Nice-to-have

  • Immunoassay experience preferred
  • LIS/LIMS connectivity familiarity
  • Strong cross-functional collaboration skills
  • Ability to work independently
  • Learning agility and coachability

Key Requirements

  • BS or BA in biological science
  • 2-5+ years technical support experience
  • Medical Technologist background preferred
  • Proficiency with Microsoft Office applications

Work Rights

Not specified

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