A Tech Lead is in charge of managing a team of 10 – 20 L1 / L2 engineers
Job Summary
A Tech Lead is in charge of managing a team of 10 – 20 L1 / L2 engineers.
The primary responsibilities of a Tech Lead are coaching, building linkages to Quality and MOD, supporting case management, and managing team incentives and leave planning.
DXC Technology prioritizes in-person collaboration while offering flexibility and is committed to fostering an inclusive environment.
Matching Summary
A Tech Lead is in charge of managing a team of 10 – 20 L1 / L2 engineers.
Skills & Requirements
Must-have
Manage L1/L2 engineers
Escalate issues to supervisor
Provide direct advice and guidance
Resolve complex problems
Develop solutions to problems
Coach frontline agents
Handle transactional escalations
Nice-to-have
Participate in non-standard working times
Foster inclusive environment
Drive operational rigor
Participate in CIP
Key Requirements
Independent action and high initiative required
Intermediate foundation of function's principles
Utilize professional concepts and theoretical knowledge
Exercise independent judgment within defined parameters