Specialized Customer Success Manager, Clm (evisort)

Workday

Denver, CO, USA
Primary location base pyy range: $95,000 usd - $14...
On-site
Ai value realization
Clm transformation
Strategic customer success
Serve as a strategic partner to customers, guiding them through workflow redesign, process optimization, and operating model shifts required to unlock the full value of CLM

Job Summary

  • Serve as a strategic partner to customers, guiding them through workflow redesign, process optimization, and operating model shifts required to unlock the full value of CLM.
  • Design and own structured success and adoption plans aligned to the Specialized Customer Success framework (personas, adoption definitions, maturity milestones, and standard engagements), tailored to each customer’s starting point and objectives.
  • Contribute to continuous improvement of Specialized CS motions by sharing learnings, refining playbooks, and helping standardize approaches that can scale without increasing cost to serve.

Matching Summary

Serve as a strategic partner to customers, guiding them through workflow redesign, process optimization, and operating model shifts required to unlock the full value of CLM.

Salary

Primary Location Base Pay Range: $95,000 USD - $142,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Benefits: Comprehensive benefits

Skills & Requirements

Must-have

  • AI value realization
  • CLM transformation
  • strategic Customer Success
  • workflow redesign
  • process optimization
  • operating model shifts

Nice-to-have

  • sun-drenched optimism
  • courageous collaborators
  • customer champions
  • bold ideas
  • genuine care

Key Requirements

  • 3+ years of experience in customer-facing services role
  • 3+ years of experience managing customer relationships
  • 3+ years of Contract Lifecycle Management (CLM) experience
  • Ability to travel up to 10%

Work Rights

Not specified

Tailored Resume

Cover Letter