Work At Home- Quality Assurance Principal Coordinator

Capital One

Richmond, VA, US
Base: $56,800 - $64,800; bonus/equity: not specifi...
Fully remote
Quality control on manual processes
Track daily work in real-time
Report errors immediately
As a Principal Coordinator in Enterprise Payments you will execute activities in a fast-paced, multi-function, multi-team operation tasked with delivering an exceptional end-to-end payments experience for our customers

Job Summary

  • As a Principal Coordinator in Enterprise Payments you will execute activities in a fast-paced, multi-function, multi-team operation tasked with delivering an exceptional end-to-end payments experience for our customers.
  • Perform Quality Control (QC) on manual processes within Enterprise Payments and track all daily work in real-time including but not limited to Disputes cases and Returns and Exceptions.
  • Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Matching Summary

As a Principal Coordinator in Enterprise Payments you will execute activities in a fast-paced, multi-function, multi-team operation tasked with delivering an exceptional end-to-end payments experience for our customers.

Salary

Base: $56,800 - $64,800; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Quality Control on manual processes
  • Track daily work in real-time
  • Report errors immediately
  • Host weekly calibration sessions
  • Execute tasks efficiently
  • Update procedures and meet requirements

Nice-to-have

  • Support and develop team members
  • Identify process improvements
  • Contribute in project settings

Key Requirements

  • High School Diploma, GED, or equivalent certification
  • At least 3 years customer service or call center experience
  • At least 2 years financial industry experience
  • At least 1 year Google Suite or Microsoft Office experience
  • At least 6 months quality monitoring or assurance experience

Work Rights

Not specified

Tailored Resume

Cover Letter