Activate Talent is seeking a Customer Experience Specialist for their fast-growing DTC golf brand, focusing on exceptional customer service and product expertise. The role involves engaging with customers pre- and post-purchase to enhance their experience and contribute to the company's growth
Job Summary
This role serves as the frontline voice of a premium Direct-to-Consumer golf brand, engaging customers before and after purchase to ensure a high-touch experience.
The specialist will manage the full order lifecycle via Shopify while providing pre-sales guidance on trolleys, bags, and accessories based on genuine product expertise.
Candidates are expected to optimize CX workflows using tools like Richpanel or Zendesk and contribute insights that shape product and retention strategies.
Matching Summary
Match Score: 85
Activate Talent is seeking a Customer Experience Specialist for their fast-growing DTC golf brand, focusing on exceptional customer service and product expertise. The role involves engaging with customers pre- and post-purchase to enhance their experience and contribute to the company's growth.