Member Experience Manager

EōS Fitness

Atascocita, TX, US
Base: $15 ph; bonus/equity: not specified; benefit...
On-site
Exceptional customer service delivery
Billing issue resolution expertise
Front desk staff training and coaching
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
  • You will partner with department managers to train, motivate, and develop the front desk team while ensuring facility standards are met.
  • Benefits include free membership for you and a family member, daily pay options, and comprehensive health and 401(k) matching.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.

Salary

Base: $15 per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) match, daily pay

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Billing issue resolution expertise
  • Front desk staff training and coaching
  • Facility cleanliness and safety maintenance
  • Member complaint handling with empathy

Nice-to-have

  • Proven fitness industry background
  • Social media reputation management skills
  • Data-driven member satisfaction analysis
  • High-energy collaborative team player
  • Personalized member outreach strategies

Key Requirements

  • CPR certification within 30 days of employment
  • Pass successful background check
  • Complete EōS Ethos and Customer Service Training within 30 days
  • Ability to lift more than 40 lbs routinely
  • Experience in customer service or frontline leadership

Work Rights

Not specified

Tailored Resume

Cover Letter