Technical Support Engineer-1

Community Brands

Pune, India
Rest, json, xml, html api integration
Graphql and sql data diagnosis
Fusionauth sso, identity, access management
Act as a technical liaison, effectively collaborating with Business Stakeholders, Product Managers, Client Support, Client Success Managers, and Product Engineering to troubleshoot platform or integration issues

Job Summary

  • Act as a technical liaison, effectively collaborating with Business Stakeholders, Product Managers, Client Support, Client Success Managers, and Product Engineering to troubleshoot platform or integration issues.
  • Diagnose and resolve API integration calls involving REST, JSON, XML, and HTML, and diagnose data issues using GraphQL and SQL.
  • Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date.

Matching Summary

Act as a technical liaison, effectively collaborating with Business Stakeholders, Product Managers, Client Support, Client Success Managers, and Product Engineering to troubleshoot platform or integration issues.

Skills & Requirements

Must-have

  • REST, JSON, XML, HTML API integration
  • GraphQL and SQL data diagnosis
  • FusionAuth SSO, identity, access management
  • Datadog application and infrastructure monitoring
  • SiSense, Salesforce Einstein, Agentforce, Microsoft Copilot AI systems
  • Momentive Software product integrations

Nice-to-have

  • Passion for problem-solving and innovation
  • Commitment to diversity and equal opportunity
  • Proactive communication with stakeholders
  • Structured approach to troubleshooting

Key Requirements

  • 3-5 years of experience in technical support or engineering
  • Experience supporting third-party APIs or external system integrations
  • Proficiency in XML, JSON, REST, GraphQL, SQL
  • Familiarity with Dot Net (C#)
  • Experience with AI and Business Intelligence tools
  • Ability to work in US Shift

Work Rights

Eligibility to work in India

Tailored Resume

Cover Letter