Base: $99,400 - $150,300 annually; in sf/nyc metro...
Not specified
Sql python r tableau expertise
Saas customer insights experience
Statistical modeling and hypothesis testing
Salesforce is seeking a Senior Analyst for their CX Strategy & Insights team, focusing on utilizing customer insights and data to enhance customer experiences. The ideal candidate should have strong analytical skills, experience with data visualization tools, and a passion for customer success
Job Summary
The role focuses on operationalizing customer insights through a unified Net Promoter System to drive business decisions.
Candidates will leverage cutting-edge AI and analytics tools to build data products that optimize work quality and efficiency.
Salesforce offers comprehensive benefits including medical, dental, vision, paid parental leave, and an employee stock purchasing program.
Matching Summary
Match Score: 85
Salesforce is seeking a Senior Analyst for their CX Strategy & Insights team, focusing on utilizing customer insights and data to enhance customer experiences. The ideal candidate should have strong analytical skills, experience with data visualization tools, and a passion for customer success.
Salary
Base: $99,400 - $150,300 annually; In SF/NYC metro: $118,900 - $163,500 annually; Bonus/Equity: Not specified; Benefits: Comprehensive health, 401(k), equity included
Skills & Requirements
Must-have
SQL Python R Tableau expertise
SaaS customer insights experience
Statistical modeling and hypothesis testing
Data visualization and dashboard creation
Voice of the Customer program management
Nice-to-have
Passion for customer journey improvement
Strong narrative storytelling skills
Experience with AI-driven analytics tools
Proactive problem-solving mindset
Key Requirements
Bachelor's degree in Business, Analytics, Statistics or related field
4+ years of experience in data-related research positions
Professional experience within a SaaS organization focused on customer success