The Product Technical Support Analyst (PSA) lead provides frontline technical support for FIS Lending products, diagnosing issues, executing troubleshooting steps, and driving timely, high-quality client interactions
Job Summary
The Product Technical Support Analyst (PSA) lead provides frontline technical support for FIS Lending products, diagnosing issues, executing troubleshooting steps, and driving timely, high-quality client interactions.
PSAs maintain strong ticket hygiene, communicate clearly with clients, and collaborate with Product Support Managers (PSMs), Developers, and Operations teams to resolve incidents efficiently.
A career at FIS offers the chance to shape the future of fintech with always-on learning, development, and a collaborative work environment.
Matching Summary
The Product Technical Support Analyst (PSA) lead provides frontline technical support for FIS Lending products, diagnosing issues, executing troubleshooting steps, and driving timely, high-quality client interactions.
Skills & Requirements
Must-have
frontline technical support
troubleshooting and issue diagnosis
client communication and updates
ticket hygiene and documentation
cross-functional team collaboration
Nice-to-have
back-office banking experience
continuous improvement mindset
client sentiment monitoring
Key Requirements
Prior back-office banking experience preferred
Strong analytical, organizational and time management skills