Cytiva, part of Danaher Corporation, is seeking a Customer Experience Specialist for their Marlborough, MA location. This role involves providing customer support, managing service requests, and ensuring effective communication within the service delivery team
Job Summary
The role involves providing excellent customer service to internal and external clients within the life sciences sector.
Responsibilities include opening service requests, dispatching repairs, and scheduling preventative maintenance work orders.
The position offers a comprehensive benefits package including medical/dental/vision insurance, 401(k), and paid time off.
Matching Summary
Match Score: 85
Cytiva, part of Danaher Corporation, is seeking a Customer Experience Specialist for their Marlborough, MA location. This role involves providing customer support, managing service requests, and ensuring effective communication within the service delivery team.
Salary
Base: $25.00 - $28.00 per hour; Bonus/Equity: Eligible for bonus/incentive pay; Benefits: Medical/dental/vision, 401(k), PTO
Skills & Requirements
Must-have
High School Diploma or GED
1 year customer service experience
Proficient in MS Office suite
Nice-to-have
Experience with Salesforce and Oracle systems
Previous dispatching experience
Comfort switching between multiple systems
Key Requirements
High School Diploma or GED required
Minimum 1 year of customer service experience
Proficiency in Excel, Word, Outlook, and Microsoft Teams