The Guest Services Lead will oversee Guest Services Representatives during events, providing direction and information to ensure a memorable guest experience
Job Summary
The Guest Services Lead will oversee Guest Services Representatives during events, providing direction and information to ensure a memorable guest experience.
Key responsibilities include assigning staff, monitoring breaks and interactions, providing coaching, and effectively communicating escalated issues to management.
The role requires assisting with basic service tasks, maintaining positive working relationships with all departments, and ensuring equipment is properly managed.
Matching Summary
The Guest Services Lead will oversee Guest Services Representatives during events, providing direction and information to ensure a memorable guest experience.
Skills & Requirements
Must-have
Oversee Guest Services Representatives
Monitor staff breaks and interactions
Provide staff support and guidance
Handle escalated guest situations
Maintain interdepartmental relationships
Ensure equipment is utilized properly
Nice-to-have
Lead by example
Build positive relationships
Demonstrate outstanding team skills
Key Requirements
High School Diploma or equivalent
2+ years of related work experience
Ability to adhere to department policies
Strong interpersonal and communication skills
Good judgment and conflict resolution skills
Ability to multitask and perform under pressure
Dependable for evening, weekend, and holiday events