Marketing Technologies Solution Owner : Customer Service / Case Management

Roche

Unknown
Marketing technologies ecosystem leadership
Crm/service platforms expertise
Scaled agile (safe) proficiency
At Roche, you can show up as yourself, embraced for the unique qualities you bring and thrive both personally and professionally

Job Summary

  • At Roche, you can show up as yourself, embraced for the unique qualities you bring and thrive both personally and professionally.
  • As a MarTech Solution Owner, you will lead a global transformation harmonizing technology across Roche Pharma to improve patient outcomes.
  • The role offers a culture defined by VACC leadership principles, contributing to delivering better outcomes to more patients, faster.

Matching Summary

At Roche, you can show up as yourself, embraced for the unique qualities you bring and thrive both personally and professionally.

Skills & Requirements

Must-have

  • Marketing Technologies ecosystem leadership
  • CRM/Service platforms expertise
  • Scaled Agile (SAFe) proficiency
  • Global digital transformation
  • Customer-centric technology integration

Nice-to-have

  • Visionary leadership
  • Innovation catalyst
  • Cross-functional collaboration
  • Mentoring and team empowerment
  • Process design workshops

Key Requirements

  • 5–10 years Pharma/Biotech experience
  • Experience with Salesforce Service Cloud or Veeva
  • 3+ years people management experience
  • Strong proficiency in DevOps environments
  • University degree required; MBA preferred
  • Willingness to travel globally (~20%)

Work Rights

Not specified

Tailored Resume

Cover Letter