Senior Customer Service Specialist

Thejolietbank

Sydney, Australia
Experience in operational environments
High attention to detail
Ability to work autonomously
The Senior Customer Service Specialist will support Dispute Operations and Compliance Investigations within the Customer Solutions & Assurance team

Job Summary

  • The Senior Customer Service Specialist will support Dispute Operations and Compliance Investigations within the Customer Solutions & Assurance team.
  • This role focuses on quality, risk mitigation, coaching, and continuous improvement across both CBA and Bankwest.
  • You will act as a subject matter expert and provide guidance to team members while managing a high volume of Information Requests and Garnishee Orders.

Matching Summary

The Senior Customer Service Specialist will support Dispute Operations and Compliance Investigations within the Customer Solutions & Assurance team.

Skills & Requirements

Must-have

  • Experience in operational environments
  • High attention to detail
  • Ability to work autonomously

Nice-to-have

  • Strong written and verbal communication skills
  • Motivated and keen to learn
  • Ability to adapt to changing priorities

Key Requirements

  • Demonstrated ability to provide feedback
  • Comfortable handling complex cases
  • Ability to identify process improvements

Work Rights

Not specified

Tailored Resume

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