People Service Center - Service Delivery Excellence And Transitions Leader

General Motors Australia & New Zealand

São Caetano do Sul, SP, Brazil
Hybrid: on-site 3x/week
Ai-assisted service delivery vision
Service quality framework ownership
Data-driven performance view
General Motors Australia & New Zealand is seeking a Service Delivery Excellence and Transitions Leader for their People Service Center, based in São Caetano do Sul, Brazil. The role focuses on enhancing AI-assisted employee service delivery, improving employee experience, and ensuring operational excellence through data-driven insights and continuous improvement

Job Summary

  • Define and drive the AI‑assisted service delivery vision and roadmap for PSC, translating strategy into operational practices, SLAs, and playbooks.
  • Own the PSC service quality framework with a focus on first‑time quality, first‑contact resolution, and reduction of rework, using data to identify and fix friction points.
  • Act as a change leader for PSC, ensuring teams understand upcoming changes and building strong partnerships with various HR and IT stakeholders.

Matching Summary

Match Score: 85

General Motors Australia & New Zealand is seeking a Service Delivery Excellence and Transitions Leader for their People Service Center, based in São Caetano do Sul, Brazil. The role focuses on enhancing AI-assisted employee service delivery, improving employee experience, and ensuring operational excellence through data-driven insights and continuous improvement.

Skills & Requirements

Must-have

  • AI-assisted service delivery vision
  • Service quality framework ownership
  • Data-driven performance view
  • Global operational excellence
  • AI-assisted training plans
  • Continuous improvement pipeline
  • Change leadership for PSC

Nice-to-have

  • AI-assisted service models
  • HRIS integration experience
  • Global Business Services experience
  • Lean / Six Sigma certification
  • Change Management certification
  • Workforce Management experience

Key Requirements

  • Bachelor’s degree in related fields
  • Fluency in English
  • Relevant HR shared services experience
  • Leadership or senior individual contributor role
  • Data and analytics experience
  • Service management platform experience
  • AI/automation exposure
  • Cross-functional initiative leadership

Work Rights

Not specified

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