Customer Solutions Specialist

Generac Power Systems Inc

Waukesha, WI, United States
Technical support for solar and storage
Service coordination and scheduling
Warranty repair authorization
The Customer Solutions Specialist delivers high-quality technical support and service to authorized installers and solar plus storage system owners

Job Summary

  • The Customer Solutions Specialist delivers high-quality technical support and service to authorized installers and solar plus storage system owners.
  • This role manages escalated cases, troubleshooting, service orders, and works cross-functionally with Technical Support, Customer Support, and the Legal team to ensure timely and effective resolution.
  • The position includes mentoring new hires, participating in legal meetings, and assisting with drafting legal releases related to equipment replacement or homeowner compensation.

Matching Summary

The Customer Solutions Specialist delivers high-quality technical support and service to authorized installers and solar plus storage system owners.

Skills & Requirements

Must-have

  • Technical support for solar and storage
  • Service coordination and scheduling
  • Warranty repair authorization
  • Use of CRM systems
  • Troubleshooting high-tech products
  • Cross-functional collaboration

Nice-to-have

  • Legal research support experience
  • Mentoring and training new hires
  • Bilingual Spanish skills
  • Knowledge of residential electrical systems
  • Familiarity with Salesforce CRM
  • Understanding solar PV and battery systems

Key Requirements

  • Associate degree or equivalent experience
  • 3+ years B2B/B2C support experience
  • Experience with high-tech product support
  • Preferred BS in Electrical Engineering
  • Paralegal Certificate preferred
  • Experience with litigation-related support

Work Rights

Not specified

Tailored Resume

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