Customer Service Representative I

Ameritrack LLC

Westlake, OH, United States
Manage inbound calls
Initiate collection actions
Document customer interactions
The Customer Service Representative serves as the first point of contact for customers with overdue accounts, blending customer service excellence with debt recovery responsibilities

Job Summary

  • The Customer Service Representative serves as the first point of contact for customers with overdue accounts, blending customer service excellence with debt recovery responsibilities.
  • This role involves managing inbound calls, identifying delinquent accounts, initiating collection actions, and resolving customer complaints with empathy and professionalism.
  • The company is committed to making a positive impact, providing diverse learning and working opportunities, and fostering a culture where everyone is empowered to be their best.

Matching Summary

The Customer Service Representative serves as the first point of contact for customers with overdue accounts, blending customer service excellence with debt recovery responsibilities.

Skills & Requirements

Must-have

  • Manage inbound calls
  • Initiate collection actions
  • Document customer interactions
  • Resolve customer complaints
  • FTCPA compliance
  • Follow KPI's

Nice-to-have

  • Positive customer experiences
  • Teamwork and collaboration
  • Empowered to be their best
  • Diverse learning opportunities

Key Requirements

  • One year collection experience
  • One year Call Center experience
  • High school diploma or equivalent

Work Rights

Not specified

Tailored Resume

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