Technical Support Engineering Manager

Merge

New York, NY, US
Base: $151,000-176,000; equity: equity compensatio...
On-site
Api and integration support
Troubleshoot technical issues
Customer-facing technical support
Lead and grow a team of Technical Support Engineers responsible for delivering world-class support to Merge customers and prospects

Job Summary

  • Lead and grow a team of Technical Support Engineers responsible for delivering world-class support to Merge customers and prospects.
  • Troubleshoot technical issues and drive creative solutions to customers in a timely manner.
  • Unlimited PTO + 10 company holidays, quality health, vision, and dental insurance, 401K Plan, and other benefits are provided.

Matching Summary

Lead and grow a team of Technical Support Engineers responsible for delivering world-class support to Merge customers and prospects.

Salary

Base: $151,000-176,000; Equity: equity compensation package; Benefits: Unlimited PTO, health insurance, 401K, home office stipend, free dinner, offsites, team events

Skills & Requirements

Must-have

  • API and integration support
  • Troubleshoot technical issues
  • Customer-facing technical support
  • Manage technical support teams
  • Developer support experience

Nice-to-have

  • Customer-first mindset
  • Build efficient processes
  • High ownership and attention to detail

Key Requirements

  • 5+ years technical support/solutions engineering
  • 2+ years managing technical teams
  • Experience with APIs and integrations
  • Experience supporting developer products
  • Excellent verbal and written communication
  • Demonstrated incident management skills
  • Strong operational mindset

Work Rights

Not specified

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