Product Manager - Customer Support Experience Voice

Bankwest

Contact centre technologies
Leveraging ai and gen ai
Strong analytical skills
The Customer Support Experiences Crew is responsible for transforming customer interactions with the bank by introducing the latest innovative digital solutions in customer engagement

Job Summary

  • The Customer Support Experiences Crew is responsible for transforming customer interactions with the bank by introducing the latest innovative digital solutions in customer engagement.
  • You will be reporting into the Senior Product Owner within the crew, you will support squads within the crew to identify, develop and refine customer support experiences that will deliver sustainable benefits whilst improving customer satisfaction.
  • Bankwest has a rich heritage. We’re proud to be part of the fabric of Western Australia with a strong culture built on local support.

Matching Summary

The Customer Support Experiences Crew is responsible for transforming customer interactions with the bank by introducing the latest innovative digital solutions in customer engagement.

Skills & Requirements

Must-have

  • contact centre technologies
  • leveraging AI and Gen AI
  • strong analytical skills
  • stakeholder management skills
  • Agile methodology delivery

Nice-to-have

  • inclusive team culture
  • collaboration and innovation
  • diversity of thought and ideas
  • rapid iteration and moving quickly

Key Requirements

  • Experience with contact centre technologies
  • Experience with leveraging AI and Gen AI
  • Strong analytical skills
  • Strong stakeholder management skills
  • Understanding of product implementation impacts
  • Delivery experience across Agile methodology

Work Rights

Not specified

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