Engagement Manager, Professional Services

h1.co

New York, United States
Base: $140,000 to $165,000 py; bonus/equity: varia...
On-site
6-9 years professional services experience
B2b saas or daas implementation background
Managing complex multi-stakeholder software projects
The role involves owning the full delivery lifecycle for a portfolio of customer services projects from scoping through go-live

Job Summary

  • The role involves owning the full delivery lifecycle for a portfolio of customer services projects from scoping through go-live.
  • H1 is building its Professional Services team from the ground up to define how they implement, deliver, and scale their platform.
  • Compensation includes a base salary between $140,000 and $165,000 plus variable compensation tied to implementation performance and stock options.

Matching Summary

The role involves owning the full delivery lifecycle for a portfolio of customer services projects from scoping through go-live.

Salary

Base: $140,000 to $165,000 per year; Bonus/Equity: Variable compensation tied to implementation performance plus stock options; Benefits: Not specified

Skills & Requirements

Must-have

  • 6-9 years professional services experience
  • B2B SaaS or DaaS implementation background
  • Managing complex multi-stakeholder software projects
  • Serving healthcare pharma life sciences clients
  • Operating in technical environments with engineers

Nice-to-have

  • Forward-deployed engineering model familiarity
  • Building process without existing structure
  • Commercial instincts and customer empathy
  • Willingness to travel 20-25 percent
  • Experience scaling new professional services teams

Key Requirements

  • 6-9 years experience in professional services or consulting
  • Track record managing B2B SaaS/DaaS implementations
  • Experience with healthcare, pharma, or life sciences clients
  • Ability to commute to New York NY reliably

Work Rights

Not specified

Tailored Resume

Cover Letter