It User Support I

Intact Insurance

Multiple Locations, Canada
Base: 50,900 - 62,200; bonus/equity: 5% annual bon...
Hybrid
Respond to computer systems issues
Record all queries and resolutions
Intervene in critical system failures
Our employees are at the heart of everything we do, and we promise to provide support, opportunities, and performance-led financial rewards

Job Summary

  • Our employees are at the heart of everything we do, and we promise to provide support, opportunities, and performance-led financial rewards.
  • Respond to users regarding computer systems issues or questions, record all queries, and intervene in critical situations.
  • We offer flexible work arrangements, hybrid work model, multiple benefits for wellbeing, share plan, and pension offerings.

Matching Summary

Our employees are at the heart of everything we do, and we promise to provide support, opportunities, and performance-led financial rewards.

Salary

Base: 50,900 - 62,200; Bonus/Equity: 5% annual bonus target, up to double target, ESPP with 50% match; Benefits: Multiple benefits offered

Skills & Requirements

Must-have

  • Respond to computer systems issues
  • Record all queries and resolutions
  • Intervene in critical system failures
  • Manage user identity and security
  • Develop user documentation
  • Knowledge of Windows, MS Office, Lotus Notes
  • LAN/WAN knowledge

Nice-to-have

  • Customer oriented
  • Team spirit
  • Action oriented
  • Analysis and synthesis skills

Key Requirements

  • 1 year Help Desk experience
  • FreshDesk or ticket management software
  • Bilingual (French and English)

Work Rights

Eligible to work in Canada

Tailored Resume

Cover Letter