Universal Banker

MTB (M&T Bank)

Wilkes Barre, Pennsylvania, United States
Base: $18.68 - $31.14; bonus/equity: not specified...
On-site
Customer service standards
Sales process adherence
Digital capabilities engagement
M&T Bank is seeking a Universal Banker for their Wilkes Barre, Pennsylvania branch. The role focuses on enhancing customer experience through sales, service, and digital engagement while managing daily operations and addressing customer needs

Job Summary

  • Specializes in branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers.
  • Supports daily branch operations as a Teller, meets customer service and sales needs, and handles customer appointments and walk-ins.
  • Responsible for providing exceptional service, resolving customer problems, and driving sales and customer experience within the branch.

Matching Summary

Match Score: 85

M&T Bank is seeking a Universal Banker for their Wilkes Barre, Pennsylvania branch. The role focuses on enhancing customer experience through sales, service, and digital engagement while managing daily operations and addressing customer needs.

Salary

Base: $18.68 - $31.14; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service standards
  • Sales process adherence
  • Digital capabilities engagement
  • AML, BSA, and KYC processes
  • Customer transaction processing

Nice-to-have

  • Empathy and customer centricity
  • Flexibility and adaptability
  • Entrepreneurial spirit
  • Critical thinking skills
  • Bilingual proficiency

Key Requirements

  • High school diploma or equivalent
  • 1 year's retail sales, call center, customer service, or telesales experience
  • Strong verbal and interpersonal skills
  • Ability to interact with varying customers
  • Ability to handle difficult customer conversations
  • Well-organized with time and prioritization skills
  • Ability to work under critical time constraints
  • Proficiency with internet user-level technology
  • Ability to stand for long periods
  • Ability to lift 5 lbs. to 30 lbs.
  • Ability to read fine print
  • Ability to interact in an open face-to-face work environment

Work Rights

Not specified

Tailored Resume

Cover Letter