Sr. Representative, Operations

Concentrix

Mumbai, India
Minimum 12 months relevant experience
Strong computer navigation skills
Ability to work rotating shifts
The Sr. Representative position interfaces with customers via inbound and outbound calls, emails, chats, or the internet to provide customer service and technical support

Job Summary

  • The Sr. Representative position interfaces with customers via inbound and outbound calls, emails, chats, or the internet to provide customer service and technical support.
  • Candidates must ensure service delivery meets contractual Key Performance Indicators while clarifying customer requirements and providing appropriate resolutions.
  • The role may involve content moderation duties including reviewing explicit text, pictures, videos, and sensitive content for violations of client terms of service.

Matching Summary

The Sr. Representative position interfaces with customers via inbound and outbound calls, emails, chats, or the internet to provide customer service and technical support.

Skills & Requirements

Must-have

  • Minimum 12 months relevant experience
  • Strong computer navigation skills
  • Ability to work rotating shifts
  • Effective written and verbal communication
  • Multi-tasking in fast-paced environment

Nice-to-have

  • Demonstrate empathy with customers
  • Build rapport with clients
  • Handle complex queries independently
  • Flexible and adapt to changes quickly
  • Offer additional products and services

Key Requirements

  • Graduate/Undergraduate degree in any discipline
  • Minimum 12 months of relevant experience
  • Ability to rotate shifts as needed

Work Rights

Not specified

Tailored Resume

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