Sr. Customer Success Business Partner

Anaplan Asia Pte Ltd

Miami, United States
**
Customer adoption and value realization
Manage enterprise customer portfolio
Drive growth opportunities within existing customers
** Anaplan Asia Pte Ltd is seeking a Senior Customer Success Business Partner in Miami, responsible for ensuring customer satisfaction and value realization with their AI-infused planning platform. The ideal candidate should possess strong account management experience, a customer-first mentality, and the ability to foster relationships with enterprise clients. **

Job Summary

  • Handle a portfolio of Enterprise Customers with a ARR of ~$5.0M with a focus to improve the customer's value and ROI on Anaplan, secure contract renewal, and identify growth opportunities.
  • Proactively monitor customer end-user adoption and sponsorship; build action plans to remedy if needed.
  • Work with our Customers, Partners, and Professional Services team to ensure implementation success and service quality exceeds customer expectations.

Matching Summary

Match Score: 75

** Anaplan Asia Pte Ltd is seeking a Senior Customer Success Business Partner in Miami, responsible for ensuring customer satisfaction and value realization with their AI-infused planning platform. The ideal candidate should possess strong account management experience, a customer-first mentality, and the ability to foster relationships with enterprise clients. **

Skills & Requirements

Must-have

  • customer adoption and value realization
  • manage enterprise customer portfolio
  • drive growth opportunities within existing customers
  • act as primary customer contact
  • ensure customer satisfaction and value realization

Nice-to-have

  • business planning and forecasting experience
  • corporate finance industry experience
  • supply chain planning industry experience
  • sales planning industry experience
  • customer-first mentality
  • run your own business mentality

Key Requirements

  • 5+ years of experience in account management, consulting, or client services
  • Strong project and program management experience
  • Strong communication skills
  • Ability to multitask and prioritize

Work Rights

Not specified

Tailored Resume

Cover Letter