Service Delivery Manager

Amadeus Data Processing GmbH

Central U.S.
Remote (central u.s. residency required)
End-to-end service delivery
Customer satisfaction
Itil-based service management
Amadeus Data Processing GmbH is seeking a Service Delivery Manager for a remote position focused on delivering and improving support and maintenance services for airport and border control customers in the Americas. The ideal candidate should have extensive service delivery management experience and ITIL certification, emphasizing customer satisfaction and operational excellence

Job Summary

  • Ensure high levels of customer satisfaction by planning, executing, and continuously improving service delivery activities.
  • Manage the end-to-end planning and execution of contracted services, ensuring cost, schedule, performance, and quality commitments are met.
  • Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life.

Matching Summary

Match Score: 85

Amadeus Data Processing GmbH is seeking a Service Delivery Manager for a remote position focused on delivering and improving support and maintenance services for airport and border control customers in the Americas. The ideal candidate should have extensive service delivery management experience and ITIL certification, emphasizing customer satisfaction and operational excellence.

Skills & Requirements

Must-have

  • end-to-end service delivery
  • customer satisfaction
  • ITIL-based service management
  • risk management
  • mission-critical environments

Nice-to-have

  • strategic thinker
  • cross-functional team leadership
  • continuous improvement focus

Key Requirements

  • 10+ years of experience in Service Delivery Management
  • ITIL Certification preferred
  • Bachelor’s degree or equivalent work experience
  • Experience managing airports, border control, or seaports

Work Rights

Not specified

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