KION GROUP AG is seeking a Software Support Engineer to join their Software Support Team in Banbury, UK. The role involves providing 2nd-level support in a collaborative environment, requiring experience in software/IT support and on-call responsibilities
Job Summary
The role involves providing 2nd level support to customers for intelligent warehouse execution software in an international environment.
Candidates will share on-call responsibilities and collaborate with global teams to resolve complex technical issues.
The position requires a solution-oriented approach to service delivery for both new and long-term existing customers.
Matching Summary
Match Score: 85
KION GROUP AG is seeking a Software Support Engineer to join their Software Support Team in Banbury, UK. The role involves providing 2nd-level support in a collaborative environment, requiring experience in software/IT support and on-call responsibilities.
Skills & Requirements
Must-have
2nd level software support experience
24/7 on-call availability
Warehouse management systems knowledge
Solution-oriented analytical approach
International project commissioning
Nice-to-have
Global team collaboration skills
Customer service excellence
Willingness to travel internationally
Software development background
Inclusive work environment appreciation
Key Requirements
Experience with 24/7 on-call 2nd-level support
Knowledge of automation environment and warehouse management systems