Customer Centres, Analyst (sandakan)

AIA Australia

Sandakan, Malaysia
Customer service experience
Handle customer complaints
Provide product information
Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints

Job Summary

  • Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints.
  • Identify upselling opportunities to maintain and increase income streams from customer relationships.
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Matching Summary

Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints.

Skills & Requirements

Must-have

  • Customer service experience
  • Handle customer complaints
  • Provide product information
  • Upselling opportunities
  • Customer survey coordination

Nice-to-have

  • Pleasant, patient, and friendly attitude
  • Strong work ethic
  • Team player mentality
  • Passion for excellence
  • Ambitious and driven

Key Requirements

  • Diploma or Degree holder
  • At least one year customer service experience
  • Strong decision making abilities
  • Strong detail orientation

Work Rights

Not specified

Tailored Resume

Cover Letter