Senior Manager, Research & Insights

Manulife

Hong Kong, Hong Kong
Hybrid
Qualitative and quantitative research
Customer and distributor voice
Insight-led decision making
Drive customer research programs (both qualitative and quantitative) in championing the voice of customers and distributors across strategic business initiatives and projects

Job Summary

  • Drive customer research programs (both qualitative and quantitative) in championing the voice of customers and distributors across strategic business initiatives and projects.
  • Play an important role in helping Manulife Hong Kong & Macau achieve its customer-first ambitions and enable practical transformation across customer journeys and business initiatives.
  • Empower you to learn and grow the career you want, recognizing and supporting you in a flexible environment where well-being and inclusion are more than just words.

Matching Summary

Drive customer research programs (both qualitative and quantitative) in championing the voice of customers and distributors across strategic business initiatives and projects.

Skills & Requirements

Must-have

  • Qualitative and quantitative research
  • Customer and distributor voice
  • Insight-led decision making
  • Research agency management
  • Social listening analysis
  • Customer and agent communities

Nice-to-have

  • Human-Centered Design principles
  • Growth mindset
  • Creative problem-solving
  • AI-driven tools
  • Emerging methodologies

Key Requirements

  • 8-10+ years experience in customer research
  • 4+ years managing end-to-end research initiatives
  • University Degree in relevant discipline
  • Financial services experience preferred
  • English and Cantonese proficiency required
  • Mandarin proficiency is an advantage

Work Rights

Not specified

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