Base: $63,000-68,000; bonus/equity: not specified;...
On-site
Call center team leadership
Coaching and mentoring skills
Performance data analysis
The Team Lead is responsible for mentoring Hearing Consultants and helping to achieve increased scheduling conversion rates to appointments while coaching their team on marketing strategies
Job Summary
The Team Lead is responsible for mentoring Hearing Consultants and helping to achieve increased scheduling conversion rates to appointments while coaching their team on marketing strategies.
They provide daily direction and communication to ensure client calls are answered timely, efficiently, and knowledgeably, while promoting a collaborative and positive work environment.
The role involves continual evaluation of processes and procedures to improve operations, efficiency, and service to both internal and external customers.
Matching Summary
The Team Lead is responsible for mentoring Hearing Consultants and helping to achieve increased scheduling conversion rates to appointments while coaching their team on marketing strategies.
Salary
Base: $63,000-68,000; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Call center team leadership
Coaching and mentoring skills
Performance data analysis
Customer service excellence
Process improvement expertise
Strong interpersonal communication
Nice-to-have
Persuasive negotiating skills
Positive work environment promotion
Collaborative team leadership
Problem solving with broad company perspective
Hybrid work schedule
Key Requirements
High School Diploma or Equivalent
3+ years healthcare environment experience preferred
Previous sales and customer service experience required