RESPONSIBILITIES Design, build, and deploy scalable applications using Salesforce platform technologies, including OmniStudio, Apex, and Lightning Web Components. Leverage low-code/no-code capabilities within Salesforce (e.g., Flow, Process Builder, App Builder) to automate and streamline business processes. Collaborate with business analysts, product owners, and stakeholders to translate complex business requirements into clear technical specifications. Work across Salesforce Service Cloud / PSS to enhance customer service operations, including case management, digital channels, and knowledge base setup. Design and implement API integrations with third-party systems and internal tools; manage authentication, data mapping, and performance optimization. Participate in agile development processes, including sprint planning, backlog grooming, and daily stand-ups. Conduct thorough unit testing, integration testing, and support UAT to ensure high-quality, reliable delivery. Maintain clear technical documentation, including architecture diagrams, design specifications, and support materials. Apply creative problem-solving and out-of-the-box thinking to identify technical solutions that meet business goals while maintaining scalability and performance. EXPERIENCE AND SKILLS NEEDED Bachelor’s or Diploma in Computer Science, Software Engineering, Information Systems, or a related discipline. Hands-on experience with Salesforce, specifically in Service Cloud / PSS implementations. Strong expertise in: Salesforce OmniStudio (FlexCards, Integration Procedures, DataRaptors, OmniScripts) Apex, SOQL, Lightning Web Components (LWC) Salesforce Platform API development and integration Familiarity with Salesforce DX, Git, and modern DevOps practices. Experience with third-party system integration (e.g., REST/SOAP APIs, middleware platforms like MuleSoft, Boomi, etc.) is a plus. Proven ability to break down complex business needs into manageable technical components. Excellent problem-